Power restoration timeline: CenterPoint releases map with address search capabilities for detailed restoration times (2024)

CenterPoint Energy has released a power restoration timeline for Houston, estimating that 80% of impacted residents will have power restored by Sunday night. As of 9 p.m. Monday, 150K customers did not have power.

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Here’s a look at some of the latest updates from CenterPoint:

• Company restores approximately 85% of those impacted by last week’s severe weather event

• Restoration efforts continue on the most difficult outages; company expects approximately 90% of customer outages restored by Tuesday

• CenterPoint remains on target to substantially complete restorations by Wednesday evening

• Houston Permitting Center provides fast-track process for restoration of customer-owned equipment

CenterPoint announced they have posted an enhanced outage map with address search capabilities for more detailed customer restoration information. You can find that map here.

“CenterPoint Energy will continue to work day and night to restore service to our impacted customers,” said Lynnae Wilson, Senior Vice President, Electric Business in a press release. “We understand the higher temperatures we are experiencing across Houston and surrounding communities make getting the lights and air conditioning back on even more important. Our customers should know that we appreciate their continued patience. Getting our jobs done as safely and quickly as possible is our top priority.”

RELATED: CenterPoint Energy aims to complete power restorations by Wednesday

Since the severe weather impacted the company’s service area, CenterPoint said it is confident that its customer restoration expectations will be met. A comprehensive restoration plan is being developed to restore service to key facilities vital to public safety, health and welfare, including hospitals, police and fire departments, and water treatment plants, as well as conducting damage assessments to determine the impacts on the system.

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“As the company gets further into the recovery process, customers must check for equipment damage to ensure they can receive service as soon as the system is energized. This will prevent further delays to restoration. Specifically, customers should check their weatherhead, the point where power enters the home through an electric service drop, which is often a pipe located on the side of the residence or building. If the weatherhead is damaged, we cannot safely restore service to the home until a licensed electrician has made the necessary repairs. Customers who are served by an underground service will not have a weatherhead, but there may still be damage to their equipment that could require servicing,” the company said.

To help expedite the restoration process for customers with damaged weatherheads, the Houston Permitting Center is providing a fast-track process for restoring electrical service for “like-for-like repairs only, no improvement.” To participate, follow these steps:

• Verify your Electrical Contractor by calling 832-394-8860. Only a registered City of Houston Electrical Contractor can repair your electrical service.

• Have your registered Electrical Contractor purchase your Temporary Cut (TCI)\Reconnect Permit using the iPermits system. Visit: the City of Houston > Online Permits (houstontx.gov)

• The registered contractor will contact the Houston Permitting Center Electrical Inspections section to request an emergency release to CenterPoint.

  • For after-hours work, please use the numbers located in your electrical registration packet for the City of Houston.

• Then the homeowner needs to contact the Electrical Service Provider (ex., Green Mountain, TXU, Reliant) to obtain a release of electrical service.

• Once all necessary releases have been obtained and processed, a requisition will be created to restore power. If you have any questions, please contact:

• Electrical Inspections:

• Phone: 832-394-8860

• Email: hpcelectricalsection@houstontx.gov

• Learn More About Reconnect or Temporary Cut In | TPI Permits:

• Reconnection Fee | Houston Permitting Center

• Temporary Cut-In Permit | Houston Permitting Center

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